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Customer Support Manager

Prodevelop · Anywhere in the World · Posted Apr 29
remote full-time
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About the role

Headquarters: Valencia Lead and manage the technical support team. Supervise and improve customer service processes. Resolve complex incidents and ensure optimal response times. Coordinate with development teams to resolve technical issues. Implement strategies to improve customer satisfaction and loyalty. Analyse and report on support performance, including: Average response and resolution time…
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