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Technical Support Specialist
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About the role
Technical Support Specialist - The role involves providing 24x7 technical support to global customers for SaaS, IoT, LTE/5G, networking, API, and connectivity-related issues. Key responsibilities include:- Troubleshooting software bugs, network and connectivity issues- Supporting LTE/5G, IoT/M2M environments, APIs, and cloud solutions- Working with tools like Splunk, Grafana, Wireshark, Jira, Salesforce, and SQL- Coordinating with engineering and development teams for escalations- Managing cust…
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