Senior/ Cloud Service Operations Engineer

Key Responsibilities Manage and mentor local service O&M team (e.g. technical account managers), fostering a culture of "Issue-to-Resolution" efficiency and continuous technical growth. Oversee service delivery for public and private cloud customers; assume complete ownership of the private cloud lifecycle, including structured patching, configuration management, and major software upgrades. Serve as the final escalation authority for complex infrastructure failures, enforcing standardized inci…