Manager of Strategic Customer Success

Ashby · United States · Posted 3d ago

$100k–$150k remote full-time

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About the role

Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers.

Requirements

Team Leadership & Coaching
Customer Journey Expertise
Up Market Motion
Operational Mindset
Cross-functional Collaboration
Problem-Solving Orientation
Data-Driven
Customer-First Thinking
Lifecycle Awareness

Benefits

Competitive compensation
10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave
$100/month education budget
Extended health benefits
Generous equipment, software, and office furniture budget

Originally posted on Himalayas

Skills

Customer-Success-Operations-ManagerCustomer-Success-ManagerSenior-Client-Success-ManagerPrincipal-Customer-Success-ManagerSenior-Customer-Success-Program-ManagerCustomer-Success-Lead

Ready to apply? View the full role on himalayas.