Executive, Customer Service (11-Month Contract) - Cet Academy

[What the role is] This is an 11-month contract position as an Executive in the CET Academy. [What you will be working on] Your responsibilities will include, but are not limited to, the following: Handle incoming enquiries from prospective learners via phone and email, providing accurate information and friendly support, and following up on outstanding issues, and ensure timely resolution of queries adhere to the service level agreement Assist in lead conversion efforts by engaging with potent…