Admin - Global Operations Support Agent

Role: Administer incidents in the ticketing system (external and internal) Analyze and validate technician reporting and requests updates if necessary Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits) Act as communication point for dispatch service Provide administrative support Follow all of the processes and standards Requirements: Previous experience (or equivalent) in dispatching would be an asset B2 Engli…