[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f1_VTlaJH0n93e3uosvruYM_q_GpByT1ykViA9pFxvWU":3},{"company":4,"total":9,"remoteCount":9,"salaryMin":10,"salaryMax":10,"topCategories":11,"topCountries":17,"jobs":22},{"slug":5,"name":6,"logo":7,"variants":8},"paddle","Paddle","https:\u002F\u002Fjobicy.com\u002Fdata\u002Fserver-nyc0409\u002Fgalaxy\u002Fmercury\u002F2025\u002F08\u002F28ca3645-221.png",[6],2,null,[12,15],{"name":13,"count":14},"Customer Support",1,{"name":16,"count":14},"Finance",[18,20],{"name":19,"count":14},"Portugal",{"name":21,"count":14},"UK",[23,42],{"id":24,"slug":25,"title":26,"company":6,"company_logo_url":7,"category":13,"subcategory":27,"job_type":28,"experience_level":29,"remote_type":30,"country":19,"city":10,"language":31,"salary_min":10,"salary_max":10,"salary_currency":32,"salary_type":33,"skills":10,"benefits":10,"description_short":34,"source_url":35,"apply_url":35,"source_site":36,"is_active":37,"is_featured":38,"views_count":39,"click_count":39,"posted_at":40,"collected_at":41,"expires_at":10,"visa_sponsorship":38,"company_size":10},54434,"junior-customer-support-specialist-paddle-5be0179cf664","Junior Customer Support Specialist","Customer Success","full-time","entry","remote","en","USD","yearly","\u003Cp>\u003Cstrong>What do we do?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.\u003C\u002Fp>\n\u003Cp>We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Cbr>The role \u003Cbr>\u003C\u002Fstrong>We are looking for someone who would like to start their journey in customer support. You will be working with our buyers (end users) from software companies that use our platform, learning how to offer top-notch support. You'll be searching for transactions, processing refunds and subscription cancellation requests, and much more.\u003C\u002Fp>\n\u003Cp>The ideal candidate will be able to follow our internal process we have in place as well as instructions set by our customers. You will have a strong sense of empathy and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication.\u003C\u002Fp>\n\u003Cp>You will be part of a global team of buyer support specialists, reporting to the Buyer Support Team Leads. This is a great opportunity if you care genuinely and passionately about customer support and the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 1 Customer support function, as well as several specialist roles within the company.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In this role, you will be working standard hours from Monday to Friday.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>\u003Cstrong>What you'll do\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\n\u003Cp>Respond to and resolve queries from our customer’s customers via email. These are transactional queries such as refunds or cancellations.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Escalate advanced\u002F complex queries to the appropriate internal channels.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cul>\n\u003Cli>\n\u003Cp>Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Collect feedback, report any issues you come across, get involved in improving our processes and actively participate in team meetings.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>\u003Cstrong>We'd love to hear from you if\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\n\u003Cp>You have 0-2 years experience in a customer support, customer service, or customer-centric role, or you're eager to transition into your first customer-focused position.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are a proficient English speaker.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are happy to work remotely and are organised in communicating with teams across different time zones (GMT, AEST, EST).\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You love interacting with and helping people.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You share experiences and feedback with others in order to build your skills.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You continuously seek to improve, rather than settling for the current state.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have an investigative mindset and like to think out of the box.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>\u003Cstrong>It'd be great if\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\n\u003Cp>You have worked for a SaaS company, ideally offering customer support to other software companies.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You already have knowledge of Zendesk or any other helpdesk platforms.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are tech-savvy.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are comfortable working in a fast-paced environment, both autonomously and in collaboration with your teammates, where decisions may need to be made quickly, even without access to all of the information.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>\u003Cstrong>Everyone is welcome at Paddle\u003C\u002Fstrong>\u003C\u002Fh2>\n\u003Cp>At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. \u003Cbr>Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.\u003C\u002Fp>\n\u003Cp>Our Values\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>Paddle Together - \u003Cem>“None of us, is as smart as all of us” \u003C\u002Fem>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Paddle Simply - \u003Cem>“Simple can be harder than complex: you have to get your thinking clean to make it simple”\u003C\u002Fem>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Paddle for others - \u003Cem>“We can realise our wildest dreams, so long as we help enough other people to realise theirs”\u003C\u002Fem>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\n \n\u003Cp>Why you’ll love working at Paddle\u003C\u002Fp>\n\u003Cp>We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.\u003C\u002Fp>\n\u003Cp>We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members generous holiday leave and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.\u003C\u002Fp>","https:\u002F\u002Fjobicy.com\u002Fjobs\u002F144519-junior-customer-support-specialist","jobicy",true,false,0,"2026-05-22T10:57:20+00:00","2026-05-23T11:06:49.275247+00:00",{"id":43,"slug":44,"title":45,"company":6,"company_logo_url":7,"category":16,"subcategory":46,"job_type":28,"experience_level":10,"remote_type":30,"country":21,"city":10,"language":31,"salary_min":10,"salary_max":10,"salary_currency":32,"salary_type":33,"skills":10,"benefits":10,"description_short":47,"source_url":48,"apply_url":48,"source_site":36,"is_active":37,"is_featured":38,"views_count":39,"click_count":39,"posted_at":49,"collected_at":50,"expires_at":10,"visa_sponsorship":38,"company_size":10},45923,"tax-manager-paddle-c6e21a863607","Tax Manager","Finance & Accounting","\u003Cp>\u003Cstrong>What do we do?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.\u003C\u002Fp>\n\u003Cp>We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The Role:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>As a Tax Manager within Paddle's Tax team, you will play a central role in a complex and expanding tax function that is integral to Paddle's business model. With tax at the heart of Paddle's value proposition as a Merchant of Record, the team is recognised as a key driver of the company's overall strategy.\u003C\u002Fp>\n\u003Cp>You will report directly to the VP of Tax and will take ownership of tax accounting, reporting, and mixed compliance activities across the organisation. You'll work as part of a collaborative global team of 10 with the ability to draw on the support of other managers and analysts within the group to deliver outcomes across both direct and indirect tax matters.\u003C\u002Fp>\n\u003Cp>The ideal candidate is technically strong and growing in their autonomy, capable of owning tax processes end-to-end while building their profile as a trusted cross-functional partner. You will serve as a go-to technical resource across the broader business on both compliance and commercial tax matters, and play an active role in shaping how the tax function evolves.\u003Cbr>\u003Cstrong>This role is to be based in London, UK, with the aim to be in office 1-2 times a week.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What you'll do:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>The portfolio of work will vary depending on the experience of the candidate but there is opportunity for the right candidate to build a broad and varied tax role, which could include any of the following:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>Taking ownership of tax compliance for Paddle across multiple territories, including all associated filings, payments, accounting entries, and audit management.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Driving transfer pricing policy, R&D claims, and tax planning activities.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Leading one-off projects such as the establishment of new corporate structures or registrations, and managing ad hoc tax queries from Paddle's customers.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Managing relationships with third-party advisors and agents, ensuring the timely and high-quality delivery of work across relevant areas.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Drawing on the expertise and capacity of other managers and analysts within the group to coordinate and execute on broader workstreams.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Collaborating with and supporting more junior members of the team, contributing to a positive and knowledge-sharing culture.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Proactively monitoring global tax policy and legislative developments, and assessing their implications for Paddle.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>We'd love to hear from you:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>You would welcome the opportunity to work in our London headquarters 1 day a week.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have substantial experience in a similar role within direct, indirect, or mixed tax, ideally within a complex multinational environment.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have a recognised professional accounting and\u002For tax qualification.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have 3-10 years of post-qualification experience in a tax role and are looking to take on broader ownership and responsibility.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have a strong working knowledge of the tax environment for multinational groups.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are comfortable managing and influencing cross-functional stakeholders at all levels of the business.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have experience managing relationships with external advisors and holding them to account for delivery.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You have handled complex, large-dataset Excel and Google Spreadsheets in your day-to-day work.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Proficient in Microsoft Excel, NetSuite, SQL, or other tax technology\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are able to work with a high level of accuracy and meet strict deadlines.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are self-motivated, curious, and thrive in a fast-paced, high-growth environment.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>You are ambitious and keen to develop your career in a fast-moving, commercially driven environment.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Everyone is welcome at Paddle\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. \u003Cbr>Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.\u003C\u002Fp>\n\u003Cp>Our Values\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>Paddle Together - \u003Cem>“None of us, is as smart as all of us” \u003C\u002Fem>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Paddle Simply - \u003Cem>“Simple can be harder than complex: you have to get your thinking clean to make it simple”\u003C\u002Fem>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>\n\u003Cp>Paddle for others - \u003Cem>“We can realise our wildest dreams, so long as we help enough other people to realise theirs”\u003C\u002Fem>\u003C\u002Fp>\n\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Why you’ll love working at Paddle\u003C\u002Fp>\n\u003Cp>We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.\u003C\u002Fp>\n\u003Cp>We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members generous holiday leave and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.\u003C\u002Fp>","https:\u002F\u002Fjobicy.com\u002Fjobs\u002F144319-tax-manager-3","2026-05-20T10:54:38+00:00","2026-05-21T11:05:20.294178+00:00"]